JW Marriott Hotel Surabaya

JW Marriott Surabaya is an absolutely beautiful property that boasts many of the best amenities in the city. It is fully self-sufficient with everything you may require within easy reach: not only do you have the usual comforts, like the 6th-floor rooftop pool next to a loveable observation deck and meditation grounds, massage parlour, gym etc.; but also no fewer than five different eateries, each of them a culinary attraction in its own right. We had a very memorable welcome coffee in the lovely bakery downstairs (hi Fera!) and a very enjoyable dinner in the steakhouse, rightfully proud to be the best in Surabaya. In fact, while the city itself is vibrant, colourful and alive, it can also be a bit much at times, and this hotel with its lowkey luxurious rooms, comfy beds and immaculate facilities is just what one needs to recharge. Speaking of recharging, the absolutely mind-blowing breakfast deserves a special mention—I don't think I ever saw a similarly wild choice of different cuisines and mouthwatering dishes served with comparable elegance anywhere else. You could basically disregard everything else I wrote and simply come for the breakfast and you wouldn't be disappointed. Finally, staff here are exceptionally friendly (shoutout to the extraordinary Afdilah who had to tolerate my incessant questioning and helped us throughout our stay) even by Indonesian standards, and that's a hard bar to clear. All in all, it's a place I'd come back to just to stay in the hotel, even though venturing out is a breeze, too—JW Marriott is very well located in the centre of the city and most of the local attractions are within easy reach.

We liked everything! This has been our best stay ever. The staff is very friendly and helpful. The swimming pool is beautiful, calming and not too busy. The sauna is also a good touch. The breakfast was extraordinary with so many options. The morning we weren’t able to make it to breakfast because of our climb to Mount Bromo, the concierge had breakfast for us ready the night before for us to take away. When we left we had the best help from the concierge to send one of our suitcases to send off to our next accommodation. Every single staff member was super friendly and always willing to help with everything. Thank you for this amazing stay!

its a high end hotel but with an old interior, i guess maybe it was build like 10 years ago. the room environment is a bit too old, however everything is work perfectly, bed was huge, pillow also so comfy. the TV is not smart TV yet only normal cable channel the Pool is actually kinda too small for this kind of hotel brand. Gym was great Breakfast was great (the restaurant also so comfy)

Location, breakfast, very friendly staff, clean hotel, have smoking rooms. I enjoy hanging out in the swimming pool area with a beautiful garden. The spa center is great, skilled therapists. The bar and executive lounges are great.

The hotel absolute fantastic. Incredibly friendly staff ensuring the comfort for the guest. Room were spotless the staff ensure the room to be always clean. The breakfast was great and quality. Many varities. Service was excellent. The pool, gym and spa were top notch